GigeNET offers comprehensive Service Level Agreements on all of our products, designed to clearly identify what you can and should expect from any hosting company. Start Live Chat. Goal: GigeNET is a managed services provider.
GigeNET’s SLA’s, Better Than a Promise
This guarantee covers everything from the outbound network port of your server, to the outbound port of the datacenter border routers and includes all network hardware managed by us, including the switches, routers, and power systems associated with providing network services to your server. All of our servers are monitored every minute of every day. If we detect a hardware failure with a Pair Networks dedicated server, including hard drives, we will repair or replace the server within 60 minutes. All of our datacenters feature fully redundant power and climate control systems. Additionally, every server we deploy features multiple, hot-swappable, fully-redundant power supplies. E-mail sent to urgent pair.
Products and Services
As a Leaseweb customer, you can expect a high level of service across your IT infrastructure. While the Basic SLA satisfies most customer needs, we offer extended Service Level Agreements to customers who want greater peace of mind. An upgraded SLA provides greater assurances on response times, priority access to our certified engineers, and reduced hourly rates for advanced support. Extended SLAs offer particular value for businesses demanding the highest level of performance, for greater peace of mind choose one the Extended SLAs best suited to your needs. Please contact one of our sales representatives to discuss the level best suited to your needs and to ensure you have the services that are most advantageous for your organization. Our support teams can provide around-the-clock technical expertise and management experience to deliver reliable and high-performance hosting solutions. Advanced Support Services may include providing technical expertise, trouble shooting, consultancy services, setup and changes of configuration of Dedicated Network Equipment switches, firewalls, loadbalancers , application servers and clusters including web and database servers and clusters and Cybersecurity Services, OS updates, performance tuning and DNS services, including logging of changes and reports. Start Live Chat Email Us. Or click here to see our full list of contact options.
The SLA is not applicable to unrelated third parties or third parties lacking privity of contract with Future Hosting. The uptime guarantees and the resulting SLA credits are applied in monthly terms unless specified otherwise. All SLA guarantees and information listed below are made in good faith and are subject to standard contract remedies. Customer must include service type, IP Address, contact information, and full description of the service interruption including logs, if applicable. The SLA claim will be researched by the appropriate Future Hosting department manager and any credit issued will be issued to accounting and the ticket will be updated. SLA credits are issued as service credits on future billing cycles. SLA credits shall not be bartered or traded with other Future Hosting customers.